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TriggerFlow

TriggerFlow is the leading SaaS solution for customer relationship automation in the hospitality industry.

contact@trigger-flow.com+33 (0)5 54 54 48 52
Toulouse, France

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© 2026 TriggerFlow. All rights reserved.

A Utelys Solution
Hotel automation platform

The hotel CRM that orchestrates every guest interaction

Automate your emails, SMS, WhatsApp, reviews, upsells and payments — from check-in to check-out. Connected to your PMS, everything runs effortlessly.

Book a demo
GDPR Compliant
50+ PMS integrated
24/7 Support
TriggerFlow – plateforme CRM et automatisation hôtelière

Mes Flows

FlowStatut
Confirmation réservation
Proposition services
Questionnaire satisfaction

Hôtel Le Clos

Bonjour Sophie, êtes-vous bi...

Le Domaine des Pins

N'oubliez pas de vous pré-enr...

+1 Google review

+0 €extra revenue / mo

They trust us

Accor
Sofitel
Ibis
Best Western
Les Hôtels Très Particuliers
Saint James
0h

saved per week

0%

online check-in rate

+0%

average basket increase

+0%

Google reviews

Trigger → Action → Result

Choose a trigger event, define the automatic action, and let TriggerFlow handle the rest

Triggers
Reservation
Check-in
Check-out
Birthday
Delay
triggers
Actions
Email
SMS
WhatsApp
Form
Upsell
sends

Results

+45% Google reviews
10h saved / week
+17% additional sales
Triggers
Reservation
Check-in
Check-out
Birthday
Delay
Actions
Email
SMS
WhatsApp
Form
Upsell
+45% Google reviews
10h saved / week
+17% additional sales

Triggers

Reservation
Check-in
Check-out
Birthday
Delay

Actions

Email
SMS
WhatsApp
Form
Upsell

Results

+45% Google reviews
10h saved / week
+17% additional sales
Communication & Engagement

Every interaction, orchestrated

Emails, SMS, WhatsApp, AI chatbot, forms — all your channels in one tool, with workflows that trigger at the right time.

Book a demo
app.trigger-flow.com
TriggerFlow - Hub de messagerie multicanale

Nouvel email reçu

M. Laurent - Chambre 204

2s
0messages traités aujourd'hui

SMS délivré

Check-in J-1 - Mme Bernard

CRM & Performance

Every guest, known and valued

360° guest profiles, targeted upselling, automated review management and real-time reporting.

Book a demo
app.trigger-flow.com
TriggerFlow - Fiche client CRM hôtelier
LD

L. Dupont - Check-in

Suite Deluxe · 3 nuits

Préférences

Chambre calme, étage élevé

0séjours
Guest Journey

You choose what to automate, at every stage

Before, during or after the stay — you decide which interactions TriggerFlow takes care of

01
Pre-stay

Set up the perfect arrival

Booking confirmations, online check-in, personalized offers — activate the scenarios that work for you before your guest walks in.

  • Instant booking confirmation
  • Online check-in & preferences
  • Targeted upgrade offers
  • Multichannel pre-stay messaging
02
During stay

Be present without being intrusive

Welcome messages, digital concierge, real-time expense tracking — always there when your guests need you.

  • Personalized SMS welcome
  • 24/7 digital concierge
  • Real-time expense summary
03
Post-stay

Turn stays into lasting loyalty

Express checkout, satisfaction surveys, Google reviews, targeted campaigns — make every stay count twice.

  • Streamlined express checkout
  • Perfectly timed satisfaction surveys
  • Automated Google review collection
  • Personalized marketing campaigns
01
Pre-stay

Set up the perfect arrival

Booking confirmations, online check-in, personalized offers — activate the scenarios that work for you before your guest walks in.

  • Instant booking confirmation
  • Online check-in & preferences
  • Targeted upgrade offers
  • Multichannel pre-stay messaging
02
During stay

Be present without being intrusive

Welcome messages, digital concierge, real-time expense tracking — always there when your guests need you.

  • Personalized SMS welcome
  • 24/7 digital concierge
  • Real-time expense summary
03
Post-stay

Turn stays into lasting loyalty

Express checkout, satisfaction surveys, Google reviews, targeted campaigns — make every stay count twice.

  • Streamlined express checkout
  • Perfectly timed satisfaction surveys
  • Automated Google review collection
  • Personalized marketing campaigns
How it works

Operational in 48h

Three steps are all it takes to automate the tasks you choose

1

Connect your PMS

1-click integration with Mews, Opera, Thaïs and 50+ other systems. Your guest data syncs automatically.

PMS Integrations

Logo Mews
Logo Opera
Logo Thaïs
Logo Misterbooking
Logo Asterio
+50
2

Create your automations

Intuitive interface to configure your workflows in minutes, no technical skills required.

  • Ready-to-use templates by use case
  • Drag & drop customization
  • Smart conditions and triggers
3

Let the magic happen

TriggerFlow works 24/7, you focus on your guests.

  • Real-time statistics
  • Configurable alerts and notifications
  • Continuous automatic optimization
View all integrations
Integrations

Works with your PMS

1-click connection with 50+ hotel systems

Logo Mews
MewsNatif
Logo Opera
OperaNatif
Logo Thaïs
ThaïsNatif
Logo Misterbooking
MisterbookingNatif
Logo Asterio
AsterioNatif
Logo Medialog
MedialogNatif
Logo Lean PMS
Lean PMSNatif
Logo Chloë
ChloëNatif
Logo Vega
VegaNatif
50+ integrations
View all integrations
Use Cases

Everything you can automate

With TriggerFlow, everything is automatable. Here are some of the most popular examples.

Welcome SMS

Personalized message sent automatically at check-in with practical stay information.

98% read rate

Online Pre-check-in

Form sent before arrival to collect identity, preferences and arrival time.

73% completion rate

Event Promotion

Notify guests about upcoming events with one-click registration.

+35% participation

Satisfaction Surveys

Collect feedback at the right time. Satisfied guests are redirected to Google.

+45% Google reviews

Upselling

Offer upgrades, spa, late checkout at the ideal moment in the guest journey.

+17% additional revenue

Review Collection

Ask satisfied guests for reviews, intercept unhappy ones before they publish.

8.2 → 9.1 Booking score

Loyalty & Newsletter

Targeted post-stay campaigns, personalized return offers and loyalty program.

+28% repeat guests

Payment Links

Deposit, security hold, card on file: send branded payment links automatically.

85% paid within 2 hours

And much more...

Have a specific need? Let's talk. If you can imagine it, we can automate it.

Discuss my project
app.trigger-flow.com
TriggerFlow - Hub de messagerie
Hotel Directors

Hotel Directors

Monitor your guest relationships at a glance. Dashboards, KPIs and reports for better decisions.

Front Desk Teams

Front Desk Teams

Less repetitive tasks, more time to welcome your guests.

Marketing Managers

Marketing Managers

Create campaigns that increase conversion and revenue.

9.4/10
Average client satisfaction
Simplify your operations this week

Adapted to your reality

Whether you manage a boutique hotel or a group of 50 properties

Independent Hotels

Automate without technical team

Discover

Hotel Groups

Deploy at scale with centralized control

Discover

Tourist Residences

Manage long stays and turnover

Discover

Guesthouses

Automation accessible to small properties

Discover
Testimonials

What our clients say

“TriggerFlow transformed how we communicate with guests. Satisfaction surveys helped us significantly improve our OTA ratings.”
SS

Sandrine Surrel

Director, Nature Cathare

+45%Google reviews
Support

We don't leave you alone

Human support at every step of your journey

Operational in 48h

Guided setup, data import, first workflows active in less than 2 days.

24/7 Support

Chat, email or phone. Average response time of 15 minutes during business hours.

Training included

Team training sessions, monthly webinars and comprehensive knowledge base.

Personalized follow-up

A dedicated contact who knows your hotel and helps you optimize your results.

9.4/10Customer satisfaction

Pricing adapted to your size

From launch to expansion, a plan for every stage

Discovery

0€/month

To test

1 flow, 1000 emails

Communication

69€/month

To get started

5 flows, 5000 emails, SMS, WhatsApp

Popular

Conversion

149€/month

To perform

10 flows, 15000 emails, Forms, Sales

All Inclusive

249€/month

All modules included, no limits

Unlimited, All modules included

Compare plans in detail
All plans include:
7/7 Support
Setup assistance
GDPR Compliance

Frequently asked questions

Everything you need to know about TriggerFlow

Setup is quick and simple. On average, our customers are operational in less than 48 hours. Our team supports you every step of the way to configure your first automations.
Have other questions? Contact us

Ready to create your first automations?

Join 200+ hotels that have regained control of their customer relationship

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