SMS Messaging Terms — Opt-In & Consent

Program description

TriggerFlow is a SaaS platform operated by Utelys SAS that allows hotels and accommodation providers to send transactional, service-related SMS to their own guests. Messages relate exclusively to a guest's reservation and stay — for example: booking confirmations, check-in and arrival instructions, room or door access codes, tourist-tax payment, and departure information.

TriggerFlow does not send marketing or promotional SMS through this program, and phone numbers are never sold or shared with third parties for marketing purposes.

How guests opt in (consent)

End users are guests of hotels that use the TriggerFlow platform. A guest provides their mobile phone number when making a reservation with the hotel — through the hotel's online booking engine, an online travel agency (OTA), by phone, or at the front desk.

By providing their mobile number during the booking, the guest consents to receive transactional service messages strictly related to their own reservation and stay. Consent is collected by the hotel at the time of reservation. Because these are transactional messages tied to a reservation the guest has actively made, the guest expects to receive service communications about that stay.

Receiving these SMS is not a condition of any purchase.

Proof of consent collection

Consent is collected by the hotel, not by Utelys. Because the phone number is gathered inside each hotel's own booking flow, the opt-in step is not reachable from a single public link: a guest only sees it after choosing dates and a room, within an active booking session. The screenshot below therefore documents the complete consent experience.

Example — the direct booking engine of our customer Château d'Acotz (chateauacotz.thais-hotel.com, operated by the Thais property management system):

On this final step of the reservation, before any payment:

• Phone number is a required field (marked with an asterisk) — the guest cannot complete the reservation without providing it.
• Acceptance of the hotel's Terms and Conditions is required (checkbox marked with an asterisk), and those terms cover the service communications relating to the stay.
• A separate, optional checkbox covers commercial contact. It is not used by this program: the messages described here are transactional only, and are sent whether or not that optional box is ticked.

The same information is collected through the other booking paths — online travel agencies, telephone, and the front desk — and transmitted to the hotel's property management system, which is where TriggerFlow reads it from.

Types of messages

• Booking and reservation confirmations
• Check-in and arrival instructions
• Room or door access codes
• Tourist-tax payment requests
• Departure and check-out information
• Other notifications directly related to the guest's stay

Message frequency

Message frequency varies depending on the reservation and the stay — typically a small number of messages per stay (for example, around the time of booking, arrival, and departure).

Fees

Message and data rates may apply, depending on the guest's mobile carrier and plan.

Opt-out and help

• Opt-out: a guest can unsubscribe at any time by replying STOP to any message. No further messages will be sent.
• Help: a guest can reply HELP for assistance, or contact us at privacy@trigger-flow.com.

Privacy

Phone numbers are processed solely to deliver the transactional messages described above and are never sold or shared with third parties for marketing. For full details on how personal data is handled, see our Privacy Policy.

Contact

• Email: privacy@trigger-flow.com
• Postal address: Utelys SAS, 13 rue Saint-Ursule, 31000 Toulouse, France