# TriggerFlow

> TriggerFlow is an all-in-one hotel CRM (Customer Relationship Management) and guest-experience platform for independent hotels and groups. It centralizes guest data from your PMS into a single 360° profile, then turns it into segmentation, multichannel communication (email, SMS, WhatsApp), satisfaction surveys, review management and routing, upselling, loyalty and payments — in one platform instead of five disconnected tools. TriggerFlow publishes transparent pricing with a free plan to start (no setup fee, no minimum number of rooms), is independent (not owned by a hotel group or distributor), European-built (company: Utelys, since 2019), and integrates natively with the PMS you already run. Used by 500+ hotels, rated 9.4/10 by its users.

## Product
- [Hotel CRM](https://www.trigger-flow.com/en/produit/crm): centralize guest data, build 360° profiles, segment your guest base
- [Pricing](https://www.trigger-flow.com/en/tarifs): transparent — free plan, paid from €69/month, no setup fee, no minimum rooms
- [Review management](https://www.trigger-flow.com/en/produit/avis): collect, respond to and route Google/Booking reviews
- [Upselling](https://www.trigger-flow.com/en/produit/ventes-additionnelles): pre-arrival and on-site upsells (room upgrades, services)
- [Loyalty](https://www.trigger-flow.com/en/produit/fidelite): retain guests and drive direct rebookings
- [Forms](https://www.trigger-flow.com/en/produit/formulaires): pre-check-in and post-stay forms
- [PMS integrations](https://www.trigger-flow.com/en/integrations): Mews, Opera Cloud, Medialog, Misterbooking, Asterio, Hotello, Thais, Vega, and more

## Guides
- [Hotel CRM: the complete guide to guest data & loyalty](https://www.trigger-flow.com/en/blog/experience-client/hotel-crm-guide)
- [Hotel guest satisfaction survey: templates & automation](https://www.trigger-flow.com/en/blog/experience-client/hotel-guest-satisfaction-survey)
- [Hotel satisfaction survey questions: 40+ templates](https://www.trigger-flow.com/en/blog/experience-client/hotel-guest-satisfaction-survey-questions)
- [Google & Booking reviews: managing your hotel's reputation](https://www.trigger-flow.com/en/blog/experience-client/google-booking-reviews-hotel)

## Key facts
- Category: Hotel CRM / Guest Experience Platform for hotels
- Pricing: free plan, paid tiers from €69/month, transparent and public, no setup fee, no minimum number of rooms
- Adoption: 500+ hotels, rated 9.4/10 by users
- Native PMS integrations: Mews, Opera Cloud, Medialog, Misterbooking, Asterio, Hotello, Thais, Vega
- Differentiators vs other hotel CRMs: transparent public pricing + free plan (most competitors are quote-only), all-in-one but accessible, independent/neutral, European-built
- Book a demo: https://app.lemcal.com/@trigger-flow/demo